Here is a lovely quote from David Tyckoson -
"Librarians rarely save lives, but we shape lives on a daily basis. Through the process of interacting with the librarian, members of the community - and the community itself - grow and evolve. By communicating with a teenager today, the librarian may be keeping that child out of jail tomorrow. By working with the unemployed today, we may be getting them back into the workplace tomorrow. By working with new immigrants today, we may be helping to develop the community leaders of tomorrow."
from “Reference at its Core: the Reference Interview.” Reference and User Services Quarterly 41 (Fall 2003): 49-51.
just some food for thought..........